1) What do I need to renew an SSL certificate?
2) I did not get the renewal email, can I still get the extra days?
3) Are there situations where I will not get the extra days on my certificate?
4) What if I do not remember the user name/password?
5) I get an error saying 'Account Already Exists', what does this mean?
6) Can I use my old CSR?
7) Some details have changed since my last order, how do I get these updated?
8) How do I renew my certificate?
9) Do I need to install the new SSL certificate you send me?
10) Can I not simply extend the dates on my old certificate?

1) What do I need to renew an SSL certificate?
You will need a new CSR for the domain and your user name/password.

2) I did not get the renewal email, can I still get the extra days?
Yes, If you have changed e-mail address and therefore not received a reminder then you will need to log in to your account area to renew the certificate.

3) Are there situations where I will not get the extra days on my certificate?
Buying a new certificate through the normal online purchasing screens will not automatically add extra days. The name of your domain etc have not have changed, this includes changes from myomain.com the www.mydomain.com Please note that during the SSL Certificate renewal process you will require a new CSR. Renewal is not possible where details have changed. If you have any questions please contact our Billing & Sales Department at ActiveCheckout.net

4) What if I do not remember the user name/password?
If the problem is just the password then as long as you have the order number and either account email address or user name this can be automatically reset by visiting www.ActiveCheckout.com and clicking on the 'Lost Your Password' link. If you do not have the details required above, please contact our Billing & Sales Department at ActiveCheckout.net

5) I get an error saying 'Account Already Exists', what does this mean?
This error means that there is already an order on our system for the required domain. It can also mean that you have not signed into your account before placing the order.

6) Can I use my old CSR?
Some web servers will allow this, but we recommend a new CSR for every renewal.

7) Some details have changed since my last order, how do I get these updated?
All account changes should be done by contact our Billing & Sales Department at ActiveCheckout.net

8) How do I renew my certificate?
1) Firstly create the new CSR for your Domain name.
2) Next follow the renew link that has been sent to you via email.
3) Place your renewal order, once it has been processed follow the instructions in the email that has been sent to you.
4) After you receive your new ssl certificate via email all that is left to do is to install it on your server.

9) Do I need to install the new SSL certificate you send me?
Yes, the dates are hard-coded into the SSL certificate, so for the site to present the correct certificate the new one must be installed.

10) Can I not simply extend the dates on my old certificate?
No, the dates are hard-coded into the certificate and cannot be changed